I got my cabinet and it had been damaged (alot) in shipping. I emailed customer service and was asked for pictures. I took about 7 or 8 pictures and sent them in an email. My complaint was sent to a supervisor. I had a response quickly. The damaged parts would be put in the mail the next day. I got my second cabinet in a bout a week (the entire cabinet was replaced not just the damaged parts), it was not damaged at all, YEA! I put it together by my self in about 45 minutes or so, it was pretty simple. I can put things together so for a first timer this may be a little complicated. It is very nice, looks like a piece of furniture. Holds lots of shoes. I added two baskets at the bottom for flip flops. So what started out not so good ended well.
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